AirAsia AUS Terminal – Austin-Bergstrom International Airport

As a leading low-cost airline, AirAsia is proud to announce the opening of its dedicated terminal at Austin-Bergstrom International Airport (AUS) in Austin City. This strategic move not only enhances the travel experience for our passengers but also solidifies our commitment to providing seamless and affordable air travel options. AirAsia operates from Terminal 5 at AUS International Airport. AirAsia AUS Terminal, also known as T5, is a state-of-the-art facility designed to accommodate a seamless travel experience. This terminal is home to various airlines, offering an extensive range of amenities and services to passengers.
AirAsia AUS Terminal - Austin-Bergstrom International Airport

What is the AirAsia AUS Terminal Address and Location Map?

The AirAsia AUS Terminal is located at Terminal 5 of Austin-Bergstrom International Airport in Austin. The full address is:

3600 Presidential Blvd, Austin, TX 78719, American States

Passengers can refer to the terminal map available on the AirAsia website or at the airport to navigate the terminal with ease.

AirAsia AUS Terminal Map

You can find a detailed location map of Terminal 5 on the official website of AUS International Airport. The map highlights various facilities within the terminal, including restrooms, shops, restaurants, and transportation options. To help passengers navigate the airport and locate specific AirAsia facilities, such as check-in counters or boarding gates, it’s recommended to check the flight information displays at the airport or use the AirAsia mobile app.

How to Contact AirAsia Terminal AUS?

To contact AirAsia Terminal at AUS International Airport’s Terminal 5, you can use the following methods:
Airport Name Austin-Bergstrom International Airport
Austin-Bergstrom International Airport Address 3600 Presidential Blvd, Austin, TX 78719, American States
Austin-Bergstrom International Airport Phone Number +1-877-445-3112 /  1 512-530-2242
AirAsia Contact Number/Chat Supoort https://support.airasia.com/s/article/How-to-Call-us?language=en_GB
Austin-Bergstrom International Airport Code AUS
AirAsia Ticket Counter Hours 24/7
Type International
AirAsia AUS Terminals Terminal 5
AirAsia Official Website https://www.airasia.com/en/gb
Official YouTube https://www.youtube.com/user/airasia
Official Twitter https://twitter.com/AirAsia
Official Facebook https://www.facebook.com/AirAsia
Official Instagram https://www.instagram.com/airasiacabincrew
You can also reach out to AirAsia through their official social media channels, such as Facebook, Twitter, or Instagram. While response times may vary, these platforms can be useful for general inquiries or assistance with non-urgent matters.

AUS AirAsia Terminal Departure

AirAsia flights depart from Terminal 5 at AUS Airport. This state-of-the-art terminal offers a wide range of amenities and services to ensure a smooth and comfortable travel experience for our passengers. The key details regarding the AirAsia AUS Departure Terminal are:
    • Departure Terminal: AirAsia flights depart from Terminal 5 at Austin-Bergstrom International Airport (AUS).
    • Terminal Facilities: AirAsia Terminal AUS is described as a state-of-the-art terminal that offers a wide range of amenities and services to ensure a smooth and comfortable travel experience for AirAsia passengers.
    • Passenger Experience: By departing from Terminal 5, AirAsia Terminal AUS passengers can expect a seamless and comfortable travel experience, with access to the various facilities and services available in this modern terminal.
The AirAsia Terminal AUS has dedicated its operations to Terminal 5 at AUS Airport, providing its passengers with a dedicated departure terminal equipped with the necessary infrastructure and amenities to support their travel needs.

AirAsia AUS Terminal Arrivals

The AirAsia arrivals terminal at AUS International Airport is also Terminal 5. All AirAsia flights arrive at this terminal, so passengers should proceed to Terminal 5 to disembark, collect their luggage, and clear customs and immigration.
    • After disembarking from the aircraft, AirAsia Terminal AUSpassengers will be directed to the baggage claim area to collect their checked luggage. Once they have retrieved their bags, they can proceed to the customs and immigration checkpoint, where they will present their passport and any required documentation, such as a completed customs declaration form.
    • After clearing customs and immigration, AirAsia Terminal AUS passengers can exit the terminal and make their way to their final destination, whether it’s a connecting flight, ground transportation, or meeting a friend or family member.
For the information regarding AirAsia’s arrivals terminal, flight status, and customs and immigration procedures, always refer to the official websites of AirAsia and AUS International Airport.
AirAsia AUS Terminal - Austin-Bergstrom International Airport

Queries Handled by AirAsia AUS Terminal

The AirAsia staff at AUS International Airport’s Terminal 5 are equipped to handle a variety of queries and concerns from passengers. Some common types of queries that may be handled by AirAsia staff at the AUS Terminal include:
    • Flight Information: AirAsia Terminal AUS Passengers may inquire about their flight status, schedule changes, delays, or cancellations. The AirAsia Terminal AUS staff can provide information about specific flights, gate assignments, and boarding times.
    • Check-in and Baggage: AirAsia Terminal AUS staff can assist passengers with the check-in process, including issuing boarding passes and checking baggage. They can also answer questions about baggage allowances, fees, and restrictions.
    • Ticketing and Reservations: AirAsia Terminal AUS Passengers may have inquiries about ticket purchases, seat assignments, upgrades, or changes to their reservation. The AirAsia staff can help passengers with these matters and provide guidance on the various options available.
    • Special Assistance: AirAsia Terminal AUS Passengers with special needs, such as those requiring wheelchair assistance, traveling with infants or young children, or having dietary restrictions, can request special assistance from AirAsia staff.
    • Immigration and Customs: AirAsia Terminal AUS staff can provide information and assistance regarding immigration and customs procedures, including the completion of required forms and documentation.
    • Airport Services and Facilities: AirAsia Terminal AUS Passengers may have questions about airport services and facilities, such as restrooms, restaurants, shops, and ground transportation options. The AirAsia staff can provide guidance and recommendations to ensure a comfortable and convenient airport experience.

AirAsia Facilities and Services Available at Austin-Bergstrom International Airport

AirAsia provides various facilities and services at Austin-Bergstrom International Airport to ensure a comfortable and convenient travel experience for its passengers. Some of these facilities and services include:
    • Check-in Counters: AirAsia operates check-in counters at Terminal 5, where passengers can check in for their flights, receive their boarding passes, and check their baggage.
    • Self-Service Kiosks: In addition to check-in counters, AirAsia Terminal AUS may provide self-service kiosks for passengers to check in, select seats, and print boarding passes.
    • Baggage Services: AirAsia Terminal AUS provides baggage services, including handling and storage, for passengers’ checked luggage. They also offer information on baggage allowances, fees, and restrictions.
    • In-Flight Dining: AirAsia Terminal AUS offers a range of in-flight dining options, including meals, snacks, and beverages, for purchase during the flight.
    • In-Flight Entertainment: Depending on the aircraft, AirAsia may provide in-flight entertainment options, such as movies, TV shows, music, and games, for passengers to enjoy during their flight.
    • Customer Service: AirAsia Terminal AUS provides customer service through various channels, including in-person assistance at the airport, phone hotlines, and digital platforms such as email and live chat.

Why Must You Choose AirAsia AUS Terminal?

Choosing the AirAsia AUS Terminal for your travel needs offers several advantages:
    • Convenient Location: The AUS AirAsia Terminal is located at Austin-Bergstrom International Airport, one of the busiest airports in the American States, providing easy access to various domestic and international destinations.
    • Wide Range of Destinations: AUS AirAsia Terminal operates flights to numerous destinations worldwide, offering passengers a wide range of travel options.
    • Low-Cost Fares: Known as the world’s best low-cost airline, AUS AirAsia Terminal offers affordable fares, making air travel accessible to a broader range of passengers.
    • Quality Service: Despite being a low-cost airline, AirAsia maintains high standards of service, ensuring a comfortable and enjoyable travel experience for passengers.
    • Modern Facilities: AirAsia operates at AUS AirAsia Terminal, a modern and well-equipped facility that provides a range of services and amenities for passengers, including shops, restaurants, lounges, and more.
    • Special Assistance: AUS AirAsia Terminal offers special assistance to passengers with specific needs, ensuring a smooth and hassle-free travel experience for everyone.
    • In-Flight Dining and Entertainment: AUS AirAsia Terminal provides in-flight dining options and entertainment, making the journey more enjoyable for passengers.
Choosing the AirAsia AUS Terminal offers a combination of convenience, affordability, quality service, and a wide range of travel options, making it an excellent choice for your travel needs.

Parking and Transportation at Austin-Bergstrom International Airport

Austin-Bergstrom International Airport (AUS) offers various parking and transportation options for passengers: Parking:
Short-term parking Long-term parking Valet parking
AUS provides short-term parking lots near the terminals for quick pick-ups and drop-offs. AUS offers long-term parking options, such as economy parking lots and garages, for passengers who need to leave their vehicles at the airport for an extended period. AUS also provides valet parking services at select terminals for passengers who prefer a more convenient parking option.
Public Transportation:
Subway AUS is connected to the Austin City subway system via the AirTrain, which transports passengers from the airport to the Howard Beach or Jamaica subway stations.
Bus Several public bus lines serve AUS, connecting the airport to various locations in Austin City and beyond.
Rail The Long Island Rail Road (LIRR) provides train service to and from AUS, connecting the airport to several locations in Long Island and Austin City.
Taxis AUS has designated taxi stands outside each terminal, providing passengers with a convenient and reliable transportation option.
Rideshare services Rideshare companies such as Uber and Lyft also operate at AUS, offering passengers an alternative to taxis.
Car Rentals Several car rental companies operate at AUS, providing passengers with the option to rent a vehicle for their trip.
AUS offers a range of parking and transportation options to meet the needs of all passengers. Whether you prefer to drive, use public transportation, take a taxi, or rent a car, AUS has you covered. For the most up-to-date information on parking and transportation options, visit the official AUS International Airport website.

Nearby Hotels and Accommodation at Austin-Bergstrom International Airport

There are several hotels and accommodations located near Austin-Bergstrom International Airport (AUS) for passengers who need a place to stay before or after their flight:
TWA Hotel Located at AUS’s Terminal 5, the TWA Hotel offers a unique and luxurious experience for passengers. Located at AUS’s Terminal 5, the TWA Hotel offers a unique and luxurious experience for passengers. The hotel features a rooftop pool, restaurants, and a cocktail lounge, as well as a fitness center and meeting spaces.
Courtyard by Marriott AUS Airport This hotel is located just a few minutes from AUS airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, a restaurant, and meeting spaces.
Hilton Austin AUS Airport The Hilton AUS Airport is located just a few miles from the airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, a restaurant, and meeting spaces.
Fairfield Inn & Suites by Marriott AUS Airport This hotel is located just a few miles from AUS airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, and a complimentary breakfast.
Crowne Plaza AUS Airport Austin The Crowne Plaza AUS Airport is located just a few miles from the airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, a restaurant, and meeting spaces.
There are several hotels and accommodations located near AUS airport to meet the needs of all passengers. Whether you prefer a luxury hotel or a budget-friendly option, there is something for everyone. For the most up-to-date information on nearby hotels and accommodations, visit the official AUS International Airport website.

Special Assistance at Austin-Bergstrom International Airport (AUS)

Austin-Bergstrom International Airport (AUS) offers special assistance to passengers with disabilities or special needs to ensure a smooth and comfortable travel experience. Here are some of the services available:
Wheelchair Assistance AUS provides wheelchair assistance to passengers who need it, including help with boarding and disembarking the aircraft. Passengers can request wheelchair assistance through their airline or at the airport’s information desk.
Accessible Restrooms AUS has accessible restrooms located throughout the airport, including in the terminals and near the gates.
TTY Phones AUS has TTY phones available for passengers who are deaf or hard of hearing.
Service Animals AUS allows service animals to accompany passengers with disabilities in the airport and on flights.
Visual Paging AUS offers visual paging services for passengers who are deaf or hard of hearing.
Accessible Transportation AUS has accessible transportation options available, including accessible taxis and buses.
AUS is committed to providing a welcoming and accessible environment for all passengers. If you need special assistance, it’s best to contact your airline or the airport’s information desk in advance to make arrangements. For the most up-to-date information on special assistance services at AUS, visit the official AUS International Airport website.

AirAsia Lounges and Waiting Areas at Austin-Bergstrom International Airport

AirAsia operate its own lounges at Austin-Bergstrom International Airport (AUS). Passengers traveling with AirAsia can access the lounges and waiting areas available at AUS airport through various means. Here are some options:
Priority Pass Priority Pass is a membership program that provides access to airport lounges worldwide, including at AUS Passengers can purchase a membership or receive one through certain credit cards or travel programs.
Airline Lounges Several airlines operate lounges at AUS, including American Airlines, Delta Air Lines, and British Airways. Passengers can access these lounges through their airline’s membership program or by purchasing a day pass.
Public Waiting Areas AUS has public waiting areas located throughout the airport, including in the terminals and near the gates. These areas offer seating, charging stations, and other amenities for passengers to use while waiting for their flight.
Airport Restaurants and Shops AUS has a variety of restaurants and shops located throughout the airport, offering passengers a range of dining and shopping options.
AirAsia operate its own lounges at AUS, passengers can still access a range of lounges and waiting areas through various means, such as Priority Pass or airline membership programs.

FAQs on AUS Airport Terminal AirAsia

What terminal does AirAsia fly out of at AUS Airport?

AirAsia operates out of Terminal 5 at Austin-Bergstrom International Airport (AUS).

Where is the AirAsia check-in counter located at Austin-Bergstrom International Airport (AUS)?

The AirAsia check-in counter is located in Terminal 5 at AUS airport.

Does Austin-Bergstrom International Airport have a AirAsia lounge?

No, AUS does not have a dedicated AirAsia lounge. However, passengers can access other lounges and waiting areas through various means, such as Priority Pass or airline membership programs.

Where can I find the AirAsia baggage claim area at Austin-Bergstrom International Airport?

The AirAsia baggage claim area is located in the arrivals area of Terminal 5 at AUS airport.

Does Austin-Bergstrom International Airport (AUS) have a hotel?

Yes, there are several hotels located near AUS airport, including the TWA Hotel, Courtyard by Marriott AUS Airport, and Hilton Austin AUS Airport.

Where can I exchange currency at AUS Airport?

Currency exchange services are available at various locations throughout AUS airport, including in the terminals and near the gates.

Where can I find the AirAsia ticket counter at AUS Airport?

The AirAsia ticket counter is located in Terminal 5 at AUS airport.

Does Austin-Bergstrom International Airport have Wi-Fi?

Yes, AUS offers free Wi-Fi throughout the airport.

Where can I find a charging station at AUS Airport?

Charging stations are available throughout AUS airport, including in the terminals and near the gates.

How early should I arrive at AUS Airport for a AirAsia flight?

AirAsia recommends arriving at least three hours before your scheduled departure time for international flights.

Can I bring food through security at AUS Airport?

Yes, you can bring food through security at AUS airport, but liquids are subject to certain restrictions.

Can I store my luggage at AUS Airport?

Yes, luggage storage services are available at AUS airport, including in the terminals and near the gates.

What is the address of the AirAsia AUS Terminal?

The address of Terminal 5 at AUS airport is 3600 Presidential Blvd, Austin, TX 78719, American States.

What is the phone number for the AirAsia AUS Terminal?

The phone number for Terminal 5 at AUS airport is +1 512-530-2242.

What amenities and services are available at the Austin-Bergstrom International Airport (AUS)?

AUS offers a range of amenities and services, including restaurants, shops, lounges, charging stations, Wi-Fi, and more.

What ground transportation options are available at the AirAsia AUS Terminal?

Ground transportation options at Terminal 5 at AUS airport include taxis, buses, shuttles, and car rentals.

Are there any nearby hotels or accommodations for AirAsia passengers at Austin-Bergstrom International Airport?

Yes, there are several nearby hotels and accommodations, including the TWA Hotel, Courtyard by Marriott AUS Airport, and Hilton Austin AUS Airport.

What special assistance is available at the AirAsia AUS Terminal?

Special assistance is available at Terminal 5 at AUS airport for passengers with disabilities or special needs, including wheelchair assistance, visual paging, and accessible restrooms.

What is the process for handling lost or delayed baggage at the Austin-Bergstrom International Airport?

If your baggage is lost or delayed, you should report it to your airline’s baggage claim office located in the arrivals area of the terminal.

How can I contact the AirAsia AUS Terminal for further assistance?

You can contact Terminal 5 at AUS airport by calling 1 512-530-2242 or visiting the airport’s official website for more information.

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