AirAsia POP Terminal – Gregorio Luperón International Airport

As a leading low-cost airline, AirAsia is proud to announce the opening of its dedicated terminal at Gregorio Luperón International Airport (POP) in Puerto Plata City. This strategic move not only enhances the travel experience for our passengers but also solidifies our commitment to providing seamless and affordable air travel options. AirAsia operates from Terminal 5 at POP International Airport. AirAsia POP Terminal, also known as T5, is a state-of-the-art facility designed to accommodate a seamless travel experience. This terminal is home to various airlines, offering an extensive range of amenities and services to passengers.
AirAsia POP Terminal - Gregorio Luperón International Airport

What is the AirAsia POP Terminal Address and Location Map?

The AirAsia POP Terminal is located at Terminal 5 of Gregorio Luperón International Airport in Puerto Plata. The full address is:

Carretera Puerto Plata – Navarrete, Puerto Plata 57000, Dominican Republic

Passengers can refer to the terminal map available on the AirAsia website or at the airport to navigate the terminal with ease.

AirAsia POP Terminal Map

You can find a detailed location map of Terminal 5 on the official website of POP International Airport. The map highlights various facilities within the terminal, including restrooms, shops, restaurants, and transportation options. To help passengers navigate the airport and locate specific AirAsia facilities, such as check-in counters or boarding gates, it’s recommended to check the flight information displays at the airport or use the AirAsia mobile app.

How to Contact AirAsia Terminal POP?

To contact AirAsia Terminal at POP International Airport’s Terminal 5, you can use the following methods:
Airport Name Gregorio Luperón International Airport
Gregorio Luperón International Airport Address Carretera Puerto Plata – Navarrete, Puerto Plata 57000, Dominican Republic
Gregorio Luperón International Airport Phone Number +1-877-445-3112 /  1 809-586-0217
AirAsia Contact Number/Chat Supoort https://support.airasia.com/s/article/How-to-Call-us?language=en_GB
Gregorio Luperón International Airport Code POP
AirAsia Ticket Counter Hours 24/7
Type International
AirAsia POP Terminals Terminal 5
AirAsia Official Website https://www.airasia.com/en/gb
Official YouTube https://www.youtube.com/user/airasia
Official Twitter https://twitter.com/AirAsia
Official Facebook https://www.facebook.com/AirAsia
Official Instagram https://www.instagram.com/airasiacabincrew
You can also reach out to AirAsia through their official social media channels, such as Facebook, Twitter, or Instagram. While response times may vary, these platforms can be useful for general inquiries or assistance with non-urgent matters.

POP AirAsia Terminal Departure

AirAsia flights depart from Terminal 5 at POP Airport. This state-of-the-art terminal offers a wide range of amenities and services to ensure a smooth and comfortable travel experience for our passengers. The key details regarding the AirAsia POP Departure Terminal are:
    • Departure Terminal: AirAsia flights depart from Terminal 5 at Gregorio Luperón International Airport (POP).
    • Terminal Facilities: AirAsia Terminal POP is described as a state-of-the-art terminal that offers a wide range of amenities and services to ensure a smooth and comfortable travel experience for AirAsia passengers.
    • Passenger Experience: By departing from Terminal 5, AirAsia Terminal POP passengers can expect a seamless and comfortable travel experience, with access to the various facilities and services available in this modern terminal.
The AirAsia Terminal POP has dedicated its operations to Terminal 5 at POP Airport, providing its passengers with a dedicated departure terminal equipped with the necessary infrastructure and amenities to support their travel needs.

AirAsia POP Terminal Arrivals

The AirAsia arrivals terminal at POP International Airport is also Terminal 5. All AirAsia flights arrive at this terminal, so passengers should proceed to Terminal 5 to disembark, collect their luggage, and clear customs and immigration.
    • After disembarking from the aircraft, AirAsia Terminal POPpassengers will be directed to the baggage claim area to collect their checked luggage. Once they have retrieved their bags, they can proceed to the customs and immigration checkpoint, where they will present their passport and any required documentation, such as a completed customs declaration form.
    • After clearing customs and immigration, AirAsia Terminal POP passengers can exit the terminal and make their way to their final destination, whether it’s a connecting flight, ground transportation, or meeting a friend or family member.
For the information regarding AirAsia’s arrivals terminal, flight status, and customs and immigration procedures, always refer to the official websites of AirAsia and POP International Airport.
AirAsia POP Terminal - Gregorio Luperón International Airport

Queries Handled by AirAsia POP Terminal

The AirAsia staff at POP International Airport’s Terminal 5 are equipped to handle a variety of queries and concerns from passengers. Some common types of queries that may be handled by AirAsia staff at the POP Terminal include:
    • Flight Information: AirAsia Terminal POP Passengers may inquire about their flight status, schedule changes, delays, or cancellations. The AirAsia Terminal POP staff can provide information about specific flights, gate assignments, and boarding times.
    • Check-in and Baggage: AirAsia Terminal POP staff can assist passengers with the check-in process, including issuing boarding passes and checking baggage. They can also answer questions about baggage allowances, fees, and restrictions.
    • Ticketing and Reservations: AirAsia Terminal POP Passengers may have inquiries about ticket purchases, seat assignments, upgrades, or changes to their reservation. The AirAsia staff can help passengers with these matters and provide guidance on the various options available.
    • Special Assistance: AirAsia Terminal POP Passengers with special needs, such as those requiring wheelchair assistance, traveling with infants or young children, or having dietary restrictions, can request special assistance from AirAsia staff.
    • Immigration and Customs: AirAsia Terminal POP staff can provide information and assistance regarding immigration and customs procedures, including the completion of required forms and documentation.
    • Airport Services and Facilities: AirAsia Terminal POP Passengers may have questions about airport services and facilities, such as restrooms, restaurants, shops, and ground transportation options. The AirAsia staff can provide guidance and recommendations to ensure a comfortable and convenient airport experience.

AirAsia Facilities and Services Available at Gregorio Luperón International Airport

AirAsia provides various facilities and services at Gregorio Luperón International Airport to ensure a comfortable and convenient travel experience for its passengers. Some of these facilities and services include:
    • Check-in Counters: AirAsia operates check-in counters at Terminal 5, where passengers can check in for their flights, receive their boarding passes, and check their baggage.
    • Self-Service Kiosks: In addition to check-in counters, AirAsia Terminal POP may provide self-service kiosks for passengers to check in, select seats, and print boarding passes.
    • Baggage Services: AirAsia Terminal POP provides baggage services, including handling and storage, for passengers’ checked luggage. They also offer information on baggage allowances, fees, and restrictions.
    • In-Flight Dining: AirAsia Terminal POP offers a range of in-flight dining options, including meals, snacks, and beverages, for purchase during the flight.
    • In-Flight Entertainment: Depending on the aircraft, AirAsia may provide in-flight entertainment options, such as movies, TV shows, music, and games, for passengers to enjoy during their flight.
    • Customer Service: AirAsia Terminal POP provides customer service through various channels, including in-person assistance at the airport, phone hotlines, and digital platforms such as email and live chat.

Why Must You Choose AirAsia POP Terminal?

Choosing the AirAsia POP Terminal for your travel needs offers several advantages:
    • Convenient Location: The POP AirAsia Terminal is located at Gregorio Luperón International Airport, one of the busiest airports in the Dominican Republic, providing easy access to various domestic and international destinations.
    • Wide Range of Destinations: POP AirAsia Terminal operates flights to numerous destinations worldwide, offering passengers a wide range of travel options.
    • Low-Cost Fares: Known as the world’s best low-cost airline, POP AirAsia Terminal offers affordable fares, making air travel accessible to a broader range of passengers.
    • Quality Service: Despite being a low-cost airline, AirAsia maintains high standards of service, ensuring a comfortable and enjoyable travel experience for passengers.
    • Modern Facilities: AirAsia operates at POP AirAsia Terminal, a modern and well-equipped facility that provides a range of services and amenities for passengers, including shops, restaurants, lounges, and more.
    • Special Assistance: POP AirAsia Terminal offers special assistance to passengers with specific needs, ensuring a smooth and hassle-free travel experience for everyone.
    • In-Flight Dining and Entertainment: POP AirAsia Terminal provides in-flight dining options and entertainment, making the journey more enjoyable for passengers.
Choosing the AirAsia POP Terminal offers a combination of convenience, affordability, quality service, and a wide range of travel options, making it an excellent choice for your travel needs.

Parking and Transportation at Gregorio Luperón International Airport

Gregorio Luperón International Airport (POP) offers various parking and transportation options for passengers: Parking:
Short-term parking Long-term parking Valet parking
POP provides short-term parking lots near the terminals for quick pick-ups and drop-offs. POP offers long-term parking options, such as economy parking lots and garages, for passengers who need to leave their vehicles at the airport for an extended period. POP also provides valet parking services at select terminals for passengers who prefer a more convenient parking option.
Public Transportation:
Subway POP is connected to the Puerto Plata City subway system via the AirTrain, which transports passengers from the airport to the Howard Beach or Jamaica subway stations.
Bus Several public bus lines serve POP, connecting the airport to various locations in Puerto Plata City and beyond.
Rail The Long Island Rail Road (LIRR) provides train service to and from POP, connecting the airport to several locations in Long Island and Puerto Plata City.
Taxis POP has designated taxi stands outside each terminal, providing passengers with a convenient and reliable transportation option.
Rideshare services Rideshare companies such as Uber and Lyft also operate at POP, offering passengers an alternative to taxis.
Car Rentals Several car rental companies operate at POP, providing passengers with the option to rent a vehicle for their trip.
POP offers a range of parking and transportation options to meet the needs of all passengers. Whether you prefer to drive, use public transportation, take a taxi, or rent a car, POP has you covered. For the most up-to-date information on parking and transportation options, visit the official POP International Airport website.

Nearby Hotels and Accommodation at Gregorio Luperón International Airport

There are several hotels and accommodations located near Gregorio Luperón International Airport (POP) for passengers who need a place to stay before or after their flight:
TWA Hotel Located at POP’s Terminal 5, the TWA Hotel offers a unique and luxurious experience for passengers. Located at POP’s Terminal 5, the TWA Hotel offers a unique and luxurious experience for passengers. The hotel features a rooftop pool, restaurants, and a cocktail lounge, as well as a fitness center and meeting spaces.
Courtyard by Marriott POP Airport This hotel is located just a few minutes from POP airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, a restaurant, and meeting spaces.
Hilton Puerto Plata POP Airport The Hilton POP Airport is located just a few miles from the airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, a restaurant, and meeting spaces.
Fairfield Inn & Suites by Marriott POP Airport This hotel is located just a few miles from POP airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, and a complimentary breakfast.
Crowne Plaza POP Airport Puerto Plata The Crowne Plaza POP Airport is located just a few miles from the airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, a restaurant, and meeting spaces.
There are several hotels and accommodations located near POP airport to meet the needs of all passengers. Whether you prefer a luxury hotel or a budget-friendly option, there is something for everyone. For the most up-to-date information on nearby hotels and accommodations, visit the official POP International Airport website.

Special Assistance at Gregorio Luperón International Airport (POP)

Gregorio Luperón International Airport (POP) offers special assistance to passengers with disabilities or special needs to ensure a smooth and comfortable travel experience. Here are some of the services available:
Wheelchair Assistance POP provides wheelchair assistance to passengers who need it, including help with boarding and disembarking the aircraft. Passengers can request wheelchair assistance through their airline or at the airport’s information desk.
Accessible Restrooms POP has accessible restrooms located throughout the airport, including in the terminals and near the gates.
TTY Phones POP has TTY phones available for passengers who are deaf or hard of hearing.
Service Animals POP allows service animals to accompany passengers with disabilities in the airport and on flights.
Visual Paging POP offers visual paging services for passengers who are deaf or hard of hearing.
Accessible Transportation POP has accessible transportation options available, including accessible taxis and buses.
POP is committed to providing a welcoming and accessible environment for all passengers. If you need special assistance, it’s best to contact your airline or the airport’s information desk in advance to make arrangements. For the most up-to-date information on special assistance services at POP, visit the official POP International Airport website.

AirAsia Lounges and Waiting Areas at Gregorio Luperón International Airport

AirAsia operate its own lounges at Gregorio Luperón International Airport (POP). Passengers traveling with AirAsia can access the lounges and waiting areas available at POP airport through various means. Here are some options:
Priority Pass Priority Pass is a membership program that provides access to airport lounges worldwide, including at POP Passengers can purchase a membership or receive one through certain credit cards or travel programs.
Airline Lounges Several airlines operate lounges at POP, including American Airlines, Delta Air Lines, and British Airways. Passengers can access these lounges through their airline’s membership program or by purchasing a day pass.
Public Waiting Areas POP has public waiting areas located throughout the airport, including in the terminals and near the gates. These areas offer seating, charging stations, and other amenities for passengers to use while waiting for their flight.
Airport Restaurants and Shops POP has a variety of restaurants and shops located throughout the airport, offering passengers a range of dining and shopping options.
AirAsia operate its own lounges at POP, passengers can still access a range of lounges and waiting areas through various means, such as Priority Pass or airline membership programs.

FAQs on POP Airport Terminal AirAsia

What terminal does AirAsia fly out of at POP Airport?

AirAsia operates out of Terminal 5 at Gregorio Luperón International Airport (POP).

Where is the AirAsia check-in counter located at Gregorio Luperón International Airport (POP)?

The AirAsia check-in counter is located in Terminal 5 at POP airport.

Does Gregorio Luperón International Airport have a AirAsia lounge?

No, POP does not have a dedicated AirAsia lounge. However, passengers can access other lounges and waiting areas through various means, such as Priority Pass or airline membership programs.

Where can I find the AirAsia baggage claim area at Gregorio Luperón International Airport?

The AirAsia baggage claim area is located in the arrivals area of Terminal 5 at POP airport.

Does Gregorio Luperón International Airport (POP) have a hotel?

Yes, there are several hotels located near POP airport, including the TWA Hotel, Courtyard by Marriott POP Airport, and Hilton Puerto Plata POP Airport.

Where can I exchange currency at POP Airport?

Currency exchange services are available at various locations throughout POP airport, including in the terminals and near the gates.

Where can I find the AirAsia ticket counter at POP Airport?

The AirAsia ticket counter is located in Terminal 5 at POP airport.

Does Gregorio Luperón International Airport have Wi-Fi?

Yes, POP offers free Wi-Fi throughout the airport.

Where can I find a charging station at POP Airport?

Charging stations are available throughout POP airport, including in the terminals and near the gates.

How early should I arrive at POP Airport for a AirAsia flight?

AirAsia recommends arriving at least three hours before your scheduled departure time for international flights.

Can I bring food through security at POP Airport?

Yes, you can bring food through security at POP airport, but liquids are subject to certain restrictions.

Can I store my luggage at POP Airport?

Yes, luggage storage services are available at POP airport, including in the terminals and near the gates.

What is the address of the AirAsia POP Terminal?

The address of Terminal 5 at POP airport is Carretera Puerto Plata – Navarrete, Puerto Plata 57000, Dominican Republic.

What is the phone number for the AirAsia POP Terminal?

The phone number for Terminal 5 at POP airport is +1 809-586-0217.

What amenities and services are available at the Gregorio Luperón International Airport (POP)?

POP offers a range of amenities and services, including restaurants, shops, lounges, charging stations, Wi-Fi, and more.

What ground transportation options are available at the AirAsia POP Terminal?

Ground transportation options at Terminal 5 at POP airport include taxis, buses, shuttles, and car rentals.

Are there any nearby hotels or accommodations for AirAsia passengers at Gregorio Luperón International Airport?

Yes, there are several nearby hotels and accommodations, including the TWA Hotel, Courtyard by Marriott POP Airport, and Hilton Puerto Plata POP Airport.

What special assistance is available at the AirAsia POP Terminal?

Special assistance is available at Terminal 5 at POP airport for passengers with disabilities or special needs, including wheelchair assistance, visual paging, and accessible restrooms.

What is the process for handling lost or delayed baggage at the Gregorio Luperón International Airport?

If your baggage is lost or delayed, you should report it to your airline’s baggage claim office located in the arrivals area of the terminal.

How can I contact the AirAsia POP Terminal for further assistance?

You can contact Terminal 5 at POP airport by calling 1 809-586-0217 or visiting the airport’s official website for more information.

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