Qatar Airways ROC Terminal – Greater Rochester International Airport

As a leading global airline, Qatar Airways takes pride in providing its passengers with a seamless and exceptional travel experience. One of the key hubs for the airline’s operations is the Greater Rochester International Airport (ROC) in Rochester City, where Qatar Airways has established a dedicated terminal to cater to the needs of its discerning travelers. If you’re traveling with Qatar Airways to or from Greater Rochester International Airport (ROC) in Rochester, you’ll want to know all the details about the Qatar Airways ROC Terminal.
Qatar Airways ROC Terminal - Greater Rochester International Airport

What is the Qatar Airways ROC Terminal Address and Location Map?

The Qatar Airways terminal at Greater Rochester International Airport (ROC) is located at:

1200 Brooks Ave, Rochester, NY 14624, American States

The Qatar Airways terminal is located in Terminal 7 at ROC Airport. Passengers can refer to the airport’s terminal map to navigate their way through the facilities.

Qatar Airways ROC Terminal Map

The terminal offers dedicated check-in counters, security checkpoints, and boarding gates for Qatar Airways passengers. It also includes various amenities such as duty-free shops, dining options, and lounges to provide a comfortable pre-flight experience. The Qatar Airways terminal at ROC is conveniently located and easily accessible for travelers. The terminal’s location within the larger ROC Airport complex allows for a seamless and efficient departure experience for Qatar Airways passengers.

How to Contact Qatar Airways Terminal ROC?

To contact the Qatar Airways Terminal at ROC Airport, passengers can use the following phone number:
Airport Name Greater Rochester International Airport
Greater Rochester International Airport Address 1200 Brooks Ave, Rochester, NY 14624, American States
Greater Rochester International Airport Phone Number +1-877-445-3112 /  1 585-753-7000
Qatar Airways Contact Number 1 (877) 777-2827
Greater Rochester International Airport Code ROC
Qatar Airways Ticket Counter Hours 24/7
Type International
Qatar Airways ROC Terminals Terminal 7
Qatar Airways Official Website https://www.qatarairways.com/en-us/homepage.html
Official YouTube https://www.youtube.com/user/qatarairways
Official Twitter https://twitter.com/qatarairways
Official Facebook https://www.facebook.com/qatarairways
Official Instagram https://www.instagram.com/qatarairways
By providing multiple points of contact, Qatar Airways aims to offer its passengers convenient and responsive support throughout their journey.

ROC Qatar Airways Departure Terminal

Terminal 7 is the dedicated departure terminal for Qatar Airways at ROC Airport. This terminal is exclusively used by Qatar Airways and its partner airlines for their flight operations. Key features of the Qatar Airways ROC Departure Terminal include:
    • Check-in Counters: The terminal has dedicated check-in counters and kiosks for Qatar Airways passengers, allowing for a streamlined and efficient check-in process.
    • Security Checkpoints: Terminal 7 has its security screening areas, ensuring a smooth and hassle-free security experience for Qatar Airways travelers.
    • Boarding Gates: The terminal houses the dedicated boarding gates for Qatar Airways flights, with clear signage and announcements to guide passengers to their respective gates.
By operating from a dedicated terminal, Qatar Airways ensures a seamless and efficient departure process for its passengers at ROC Airport. This dedicated terminal enhances the overall travel experience and allows Qatar Airways to maintain its high standards of service and hospitality.
Qatar Airways ROC Terminal - Greater Rochester International Airport

Qatar Airways Terminal ROC Arrivals

Upon arrival at ROC Airport, Qatar Airways passengers will disembark their aircraft and proceed to the international arrivals area, which is shared by all international carriers operating at the airport. The key steps and facilities for Qatar Airways arrivals at ROC Airport are as follows:
    • Immigration and Customs: Qatar Airways Terminal ROC passengers will go through the immigration and customs checkpoints located within the international arrivals section of the airport.
    • Baggage Claim: Qatar Airways Terminal ROC Passengers can collect their checked baggage from the designated baggage claim carousels in the arrivals area.
    • Connecting Flights: Qatar Airways Terminal ROC Passengers connecting to another flight will need to proceed to the departures area of the airport, which may involve using the airport’s internal transportation systems, such as shuttle buses or trains.
Qatar Airways has a dedicated arrivals terminal at ROC, the airport’s infrastructure and facilities are designed to accommodate the smooth processing of all international arrivals, including those on Qatar Airways flights. Passengers are advised to follow the signage and instructions within the airport to navigate the arrivals area efficiently and reach their final destination with ease.

Queries Handled by Qatar Airways ROC Terminal

The Qatar Airways terminal at Greater Rochester International Airport (ROC) in Rochester City is equipped to handle a wide range of queries and assist passengers with various aspects of their travel experience. Some of the key queries and services provided by the Qatar Airways ROC terminal include:
    • Flight Information and Schedules: Qatar Airways Terminal ROC Passengers can inquire about their flight schedules, gate assignments, and any updates or changes to their itinerary.
    • Check-in and Boarding Procedures: The Qatar Airways team at the ROC terminal can guide the check-in process, baggage allowances, and boarding procedures.
    • Seat Assignments and Upgrades: Qatar Airways Terminal ROC Passengers can inquire about available seat options, including upgrades to Business or First Class, and make necessary arrangements.
    • Baggage Handling: The Qatar Airways Terminal ROC staff can assist with any questions or concerns related to checked baggage, such as tracking, excess baggage fees, and lost or delayed luggage.
    • Special Assistance Requests: Qatar Airways Terminal ROC Passengers with special needs, such as those requiring wheelchair assistance, medical support, or unaccompanied minors, can coordinate with the Qatar Airways team at the ROC terminal.
    • Loyalty Program and Lounge Access: Queries related to the Qatar Airways Privilege Club frequent flyer program, as well as access to the airline’s premium lounges, can be addressed by the terminal staff.
    • General Customer Service: The Qatar Airways team at the ROC terminal is available to handle any other inquiries or concerns that passengers may have, ensuring a seamless and enjoyable travel experience.
By providing comprehensive support and assistance at the dedicated terminal, Qatar Airways aims to cater to the diverse needs of its passengers and ensure their journey with the airline is exceptional.

Qatar Airways Facilities and Services Available at Greater Rochester International Airport

Qatar Airways offers a range of facilities and services to its passengers traveling through Greater Rochester International Airport (ROC) in Rochester. Here are some of the facilities and services available at ROC Airport for Qatar Airways passengers:
    • Check-in and Baggage Drop-off: Qatar Airways Terminal ROC Passengers can check-in for their flights and drop off their checked luggage at the Qatar Airways check-in counters located on Level 3 of Terminal 7. Self-service kiosks are also available for passengers who have checked-in online or through the mobile app.
    • Boarding Pass Assistance: Qatar Airways Terminal ROC Passengers who have checked-in online or through the mobile app can print their boarding passes at the self-service kiosks located near the check-in counters. If they need assistance, they can approach the Qatar Airways staff for help.
    • Baggage Assistance: If passengers have any issues with their checked or carry-on luggage, they can seek assistance from the Qatar Airways staff at the baggage service office located in the baggage claim area on Level 2.
    • Flight Information: Qatar Airways Terminal ROC Passengers can inquire about their flight status, gate information, and other flight-related queries at the Qatar Airways ticketing office or the information desk located in Terminal 7.
    • Special Assistance: Qatar Airways Terminal ROC Passengers who require special assistance, such as wheelchair assistance or assistance with mobility, can request it at the Qatar Airways ticketing office or the information desk.
    • Lounge Access: Qatar Airways Terminal ROC Passengers traveling in business or first class can access the Qatar Airways premium lounge located in Terminal 7. The lounge offers a range of amenities, including comfortable seating, complimentary Wi-Fi, a business center, and a dining area with a selection of food and beverages.
    • Immigration and Customs Assistance: Qatar Airways Terminal ROC Passengers can seek assistance with immigration and customs procedures at the Qatar Airways ticketing office or the information desk located in Terminal 7.
    • Lost and Found: If passengers have lost any items during their journey, they can contact the Qatar Airways lost and found office located in Terminal 7 or contact the airport’s lost and found department.
    • Duty-Free Shopping: Qatar Airways Terminal ROC Passengers can shop for duty-free items at the various shops located in Terminal 7, including cosmetics, perfumes, liquor, and tobacco.
    • Dining and Drinking: Qatar Airways Terminal ROC offers a range of dining options, including fast food, cafes, and restaurants, for passengers to grab a bite or a drink before their flight.
    • Wi-Fi and Charging Stations: Qatar Airways Terminal ROC Passengers can stay connected with complimentary Wi-Fi access throughout the terminal and charging stations located near the gates.
By providing these comprehensive facilities and services, Qatar Airways ensures that its passengers enjoy a seamless and comfortable travel experience at the ROC Airport.

Why Must You Choose Qatar Airways ROC Terminal?

There are several reasons why you should choose Qatar Airways ROC Terminal for your travel:
    • Convenient Location: Terminal 7 is located in the heart of ROC Airport, making it easily accessible for passengers to reach from different parts of the city.
    • Modern Facilities: Qatar Airways Terminal ROC is equipped with state-of-the-art facilities and services, including comfortable seating areas, charging stations, Wi-Fi access, and a range of dining and shopping options.
    • Smooth Check-in and Baggage Drop-off: Qatar Airways offers a smooth and efficient check-in and baggage drop-off process at Qatar Airways ROC Terminal, ensuring that passengers can start their journey without any hassle.
    • Premium Lounge: Qatar Airways ROC Terminal Passengers traveling in business or first class can access the Qatar Airways premium lounge, which offers a range of amenities, including comfortable seating, complimentary Wi-Fi, a business center, and a dining area with a selection of food and beverages.
    • Dedicated Immigration and Customs: Qatar Airways ROC Terminal has dedicated immigration and customs checkpoints for Qatar Airways passengers, ensuring a smooth and quick clearance process.
    • Easy Access to Transportation: Qatar Airways ROC Terminal offers a range of transportation options, including taxis, ride-hailing services, public transportation, and car rental, making it easy for passengers to reach their destination.
    • 24/7 Customer Support: Qatar Airways ROC Terminal offers 24/7 customer support at Terminal 7, ensuring that passengers can get assistance with any queries or issues they may have at any time of the day.
    • Special Assistance: Qatar Airways ROC Terminal offers special assistance for passengers with disabilities, elderly passengers, and unaccompanied minors, ensuring a comfortable and hassle-free travel experience.
    • Award-Winning Airline: Qatar Airways ROC Terminal is an award-winning airline, known for its excellent service, comfortable cabins, and delicious in-flight meals.
Qatar Airways ROC Terminal offers a seamless and comfortable travel experience for its passengers, with modern facilities, dedicated check-in and immigration processes, and excellent customer support.

Parking and Transportation at Greater Rochester International Airport

Greater Rochester International Airport (ROC) offers a range of parking and transportation options for passengers. Here are some of the parking and transportation options available at ROC Airport:
    • Parking: ROC Airport offers several parking options, including short-term parking, long-term parking, and economy parking. The short-term parking is located near the terminals and is ideal for dropping off or picking up passengers. The long-term and economy parking are located further away from the terminals and offer a more affordable option for passengers who need to park their cars for an extended period.
    • Taxis: Taxis are available outside each terminal at ROC Airport. Passengers can take a taxi to reach their destination in the city. The taxi fare from ROC Airport to Manhattan is fixed and regulated by the Rochester City Taxi and Limousine Commission.
    • Ride-Hailing Services: Qatar Airways ROC Terminal Passengers can also use ride-hailing services like Uber, Lyft, and Via to reach their destination from ROC Airport. The pick-up location for these services varies depending on the terminal, so passengers should check the respective app for the designated pick-up area.
    • Public Transportation: The AirTrain ROC is a convenient option for passengers to reach the subway and the Long Island Rail Road (LIRR) system. The AirTrain ROC connects all terminals at ROC Airport and the Jamaica Station, which is a major transportation hub in Queens.
    • Car Rental: Several car rental companies operate at ROC Airport, including Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, and Thrifty. Passengers can rent a car from any of these companies to reach their destination or to explore the city.
    • Hotel Shuttle Services: Some hotels near ROC Airport offer free shuttle services for their guests. Passengers can check with their hotel to see if they offer this service.
    • Chauffeured Services: Qatar Airways ROC Terminal Passengers can also opt for chauffeured services like limousines or black cars to reach their destination from ROC Airport. These services can be booked in advance or at the airport.
By offering a range of parking and transportation choices, ROC Airport and the Qatar Airways terminal ensure that passengers can conveniently and comfortably access the airport and reach their final destination.

Nearby Hotels and Accommodation at Greater Rochester International Airport

Several hotels and accommodation options near Greater Rochester International Airport (ROC) offer convenient access to the airport and the city. Here are some of the nearby hotels and accommodations at ROC Airport:
    • TWA Hotel: Located inside the historic TWA Flight Center, the TWA Hotel offers a unique and stylish accommodation experience. The hotel features a rooftop pool, a cocktail lounge, and a museum dedicated to the history of air travel.
    • Crowne Plaza ROC Airport Rochester City: The Crowne Plaza ROC Airport Rochester City is a 4-star hotel located near ROC Airport. The hotel offers a free shuttle service to and from the airport, a fitness center, and a restaurant.
    • Hilton Rochester ROC Airport: The Hilton Rochester ROC Airport is a 4-star hotel located near ROC Airport. The hotel offers a free shuttle service to and from the airport, a fitness center, and a restaurant.
    • Sheraton ROC Airport Hotel: The Sheraton ROC Airport Hotel is a 4-star hotel located near ROC Airport. The hotel offers a free shuttle service to and from the airport, a fitness center, and a restaurant.
    • The Westin Rochester ROC Airport: The Westin Rochester ROC Airport is a 4-star hotel located near ROC Airport. The hotel offers a free shuttle service to and from the airport, a fitness center, and a restaurant.
    • Holiday Inn Express ROC Airport Area: The Holiday Inn Express ROC Airport Area is a 3-star hotel located near ROC Airport. The hotel offers a free shuttle service to and from the airport, a fitness center, and a breakfast buffet.
    • Fairfield Inn by Marriott Rochester ROC Airport: The Fairfield Inn by Marriott Rochester ROC Airport is a 3-star hotel located near ROC Airport. The hotel offers a free shuttle service to and from the airport, a fitness center, and a breakfast buffet.
    • Comfort Inn ROC Airport: The Comfort Inn ROC Airport is a 2-star hotel located near ROC Airport. The hotel offers a free shuttle service to and from the airport, a fitness center, and a breakfast buffet.
Regardless of the chosen accommodation, Qatar Airways passengers can enjoy the convenience of being in close proximity to the airport and the dedicated Qatar Airways terminal at ROC.

Special Assistance at Greater Rochester International Airport (ROC)

Greater Rochester International Airport (ROC) offers special assistance to passengers with disabilities, medical conditions, and special needs. Here are some of the special assistance services available at ROC Airport:
    • Wheelchair Assistance: Qatar Airways Terminal ROC Passengers who require wheelchair assistance can request it at their airline’s check-in counter or through their travel agent. The wheelchair will be provided by the airline or the airport’s wheelchair service provider.
    • Skycaps: Skycaps are available at ROC Airport to assist passengers with check-in, luggage handling, and wheelchair assistance. The skycaps can be found at the curbside of each terminal.
    • Assistive Listening Devices: Assistive listening devices are available at the airline’s check-in counter for passengers with hearing impairments.
    • Service Animal Relief Areas: Service animal relief areas are available at ROC Airport for passengers traveling with service animals. The relief areas are located outside each terminal and are equipped with waste bags, disposal bins, and benches.
    • Accessible Parking: Accessible parking spaces are available at ROC Airport for passengers with disabilities. The accessible parking spaces are located in the short-term and long-term parking lots.
    • TTY/TDD Telephones: TTY/TDD telephones are available at ROC Airport for passengers who are deaf or hard of hearing. The TTY/TDD telephones are located near the airline’s check-in counters and at the information booths.
    • Accessible Restrooms: Accessible restrooms are available at ROC Airport for passengers with disabilities. The accessible restrooms are located in each terminal and are equipped with grab bars, lowered sinks, and accessible toilets.
    • Elevators: Elevators are available at ROC Airport for passengers with mobility impairments. The elevators are located in each terminal and are equipped with Braille and tactile signage.
    • Boarding Assistance: Qatar Airways Terminal ROC Passengers who require boarding assistance can request it at their airline’s check-in counter. The airline’s staff will assist the passenger with boarding the aircraft.
    • Medical Assistance: Medical assistance is available at ROC Airport for passengers who require medical attention. Medical assistance can be requested at the airport’s medical clinic or through the airline’s staff.
To access these special assistance services, passengers are advised to contact Qatar Airways or the ROC Airport information desks in advance of their travel. This allows the airport and airline to make the necessary arrangements and ensure a comfortable and inclusive travel experience for all.

Qatar Airways Lounges and Waiting Areas at Greater Rochester International Airport

Qatar Airways has a dedicated lounge at Greater Rochester International Airport (ROC). However, passengers traveling in business or first class can access the following lounges and waiting areas at ROC Airport:
    • The Air France Lounge: The Air France Lounge is located in Terminal 1 and is accessible to passengers traveling in business or first class on Qatar Airways flights. The lounge offers comfortable seating, complimentary Wi-Fi, a buffet with a selection of food and beverages, and a business center.
    • The British Airways Lounge: The British Airways Lounge is located in Terminal 7 and is accessible to passengers traveling in business or first class on Qatar Airways flights. The lounge offers comfortable seating, complimentary Wi-Fi, a buffet with a selection of food and beverages, and a business center.
    • The Etihad Airways Lounge: The Etihad Airways Lounge is located in Terminal 4 and is accessible to passengers traveling in business or first class on Qatar Airways flights. The lounge offers comfortable seating, complimentary Wi-Fi, a buffet with a selection of food and beverages, and a business center.
    • The Lufthansa Lounge: The Lufthansa Lounge is located in Terminal 1 and is accessible to passengers traveling in business or first class on Qatar Airways flights. The lounge offers comfortable seating, complimentary Wi-Fi, a buffet with a selection of food and beverages, and a business center.
    • The Swiss Lounge: The Swiss Lounge is located in Terminal 4 and is accessible to passengers traveling in business or first class on Qatar Airways flights. The lounge offers comfortable seating, complimentary Wi-Fi, a buffet with a selection of food and beverages, and a business center.
    • The Virgin Atlantic Clubhouse: The Virgin Atlantic Clubhouse is located in Terminal 4 and is accessible to passengers traveling in business or first class on Qatar Airways flights. The lounge offers comfortable seating, complimentary Wi-Fi, a buffet with a selection of food and beverages, and a spa.
The Qatar Airways lounge and waiting areas at ROC Airport are designed to provide a relaxing and productive environment for passengers, allowing them to unwind, refresh, or catch up on work before their flights. By offering these premium facilities, Qatar Airways ensures that its passengers can enjoy a seamless and comfortable travel experience while transiting through the ROC Airport terminal.

FAQs on ROC Airport Terminal Qatar Airways

Here are the answers to the FAQs:
What terminal does Qatar Airways fly out of at ROC Airport?

Qatar Airways operates out of Terminal 7 at Greater Rochester International Airport (ROC).

Where is the Qatar Airways check-in counter at Greater Rochester International Airport (ROC)?

The Qatar Airways check-in counters are located within Terminal 7, the dedicated terminal for the airline’s operations at ROC Airport.

Does Greater Rochester International Airport have a Qatar Airways lounge?

Yes, Qatar Airways operates its own premium lounge within Terminal 7 at ROC Airport, available for the airline’s Business and First Class passengers, as well as Privilege Club members.

Where can I find the Qatar Airways baggage claim area at Greater Rochester International Airport?

As Qatar Airways does not have a dedicated arrivals terminal at ROC, passengers will need to proceed to the general international arrivals area to collect their checked baggage.

Does Greater Rochester International Airport (ROC) have a hotel?

Yes, ROC Airport has several on-site hotel options, including the TWA Hotel and the Courtyard by Marriott Rochester ROC Airport.

Where can I exchange currency at ROC Airport?

Currency exchange services are available at various locations throughout ROC Airport, including in the terminals and at the arrivals area.

Where can I find the Qatar Airways ticket counter at ROC Airport?

The Qatar Airways ticket counters are located within Terminal 7, the airline’s dedicated terminal at ROC Airport.

Does Greater Rochester International Airport have Wi-Fi?

Yes, ROC Airport provides free Wi-Fi access throughout the terminals for passengers.

Where can I find a charging station at ROC Airport?

Charging stations and power outlets are available in the waiting areas and seating zones throughout the ROC Airport terminals.

How early should I arrive at ROC Airport for a Qatar Airways flight?

Qatar Airways recommends that passengers arrive at the ROC terminal at least 3 hours prior to their scheduled departure time.

Can I bring food through security at ROC Airport?

Yes, passengers are generally allowed to bring food items through security at ROC Airport, with some restrictions on liquids, gels, and aerosols.

Can I store my luggage at ROC Airport?

ROC Airport offers luggage storage services at various locations within the terminals for passengers who need to store their belongings.

What is the address of the Qatar Airways ROC Terminal?

The Qatar Airways ROC Terminal address is: 1200 Brooks Ave, Rochester, NY 14624, American States

What is the phone number for the Qatar Airways ROC Terminal?

The Qatar Airways ROC Terminal Phone Number is 1 1 585-753-7000.

What amenities and services are available at the Greater Rochester International Airport (ROC)?

ROC Airport offers a wide range of amenities and services, including duty-free shops, dining options, lounges, currency exchange, and various ground transportation options.

What ground transportation options are available at the Qatar Airways ROC Terminal?

Passengers can access taxis, ride-sharing services, public transportation (such as the AirTrain), shuttle services, and private transfers from the Qatar Airways terminal at ROC Airport.

Are there any nearby hotels or accommodations for Qatar Airways passengers at Greater Rochester International Airport?

Yes, there are several hotels located near ROC Airport, including on-site options like the TWA Hotel, as well as hotels in the nearby Jamaica, Queens neighborhood.

What special assistance is available at the Qatar Airways ROC Terminal?

The Qatar Airways terminal and ROC Airport offer a range of special assistance services, including wheelchair and mobility assistance, support for passengers with disabilities, language assistance, and services for unaccompanied minors.

What is the process for handling lost or delayed baggage at the Greater Rochester International Airport?

Passengers can report any issues with their checked baggage to the Qatar Airways staff at the ROC terminal, who will assist with tracking, locating, and delivering any lost or delayed luggage.

How can I contact the Qatar Airways ROC Terminal for further assistance?

Passengers can contact the Qatar Airways team at the ROC terminal by calling 1 585-753-7000 for any inquiries, assistance, or further information.

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